Returns Information

The following conditions do not affect your legal and statutory rights

You may return an item for any reason within 14 working days of receiving the goods. ALL returns for whatever reason must be notified to us by email at If you initially contact us by telephone regarding a return this MUST be confirmed by an email. We will not be held responsible for the method of postage used to return the goods or the payment of the transit back to us. We strongly recommend that you use a traceable service to return any items, defective or otherwise.

We reserve the right to refuse a return if the item is not in a resalable condition. In some circumstances we may also charge a minimum of a 15% restocking charge (this fee can vary depending on the product). If for any reason we agree to collect goods from an agreed address, we cannot be held responsible for collection failures. In such an event, the customer must return the goods at their own cost regardless of the original reason for collection.
If you wish to return an item because of an error on our part, or it is defective, please contact us and we will arrange a collection. We will only cover your return postage costs if agreed prior to returning the goods. The item(s) must be returned within 30 days of purchase, provided you retain a copy of your invoice as proof of purchase.
When an item is returned to us from our carriers because it was undelivered and arrangements were not made to redeliver or collect, we will resend the item when payment for the full cost of delivery is made.

We cannot be held responsible for any costs incurred during communication with Prevent Limescale whether that communication be via telephone, e-mail or otherwise.

All returns are subject to the goods being complete, unused and in a resalable condition. This includes the goods packaging.

Any quoted delivery charges apply only to mainland UK addresses, excluding some areas of Scotland, Ireland and outlying islands. We reserve the right to charge additional postage for international delivery or to remote areas of the UK mainland. This is entirely at our discretion.

We regret that we cannot refund incorrectly supplied goods if they are not returned in a resalable condition, with the original packaging. Customers are urged to check deliveries upon receipt.

Returns and Refunds Enquiries:
Tel:  0330 159 3881 (National Rate)

Returns Address:
Prevent Limescale
16 Clifton Road
PE29 7EJ.

All refunds are subject to inspection of goods once they are returned to us and must be authorised prior to return. Please note that item(s) that are returned to us that are not due to our error will have the return shipping costs deducted from the refund.

We reserve the right to amend these terms and conditions without prior notice and it is recommended that you refer to them on a regular basis and before placing orders with us.

These terms and conditions supersede any other conditions, understandings or representations communicated via e-mail verbally or otherwise.

If any part of the terms and conditions are found to be inaccurate or invalid the remainder of the document remains unaffected.

All sales are deemed to have been completed in the UK and are subject to the laws of that region.

Your statutory rights will not be affected.